Student Concerns and Emergencies
CUNY Emergency Support and Resources
Hunter College is dedicated to the health, wellness and safety of our student body. Visit the Emergency Support and Resources page for emergency resources that are open and available to all currently enrolled students; if they are relevant to your situation, we urge you to make use of them.
CUNY Crisis Text Support
CUNY Crisis Text line provides immediate access to free 24/7, confidential counseling for students. Text HOME to 741741 to connect with a Crisis Counselor.
Hunter College Concern Procedures
Hunter College is committed to treating all students fairly and respectfully. The College recognizes that disputes may sometimes arise and requests that the parties involved resolve conflicts informally whenever possible. Students are encouraged to speak directly with the person or department with whom they have a concern and work together toward a resolution.
If needed, the concern can be raised to the School of Education level by emailing the Office of Academic & Student Affairs at email@example.com. The communication should outline any steps you have taken to resolve the concern up until the time of the message.
For concerns on the grade appeal process and special circumstances, please review the Appeals, Special Circumstances and Transcript Requests page for information.
Academic integrity is a guiding principle of the Hunter College learning community because all students should have the opportunity to learn and perform on a level playing field.
Academic dishonesty includes, but is not limited to, cheating, plagiarism, obtaining an unfair advantage, and falsifying records or documents whether intentional or not.
To report a concern regarding Academic Integrity, speak with the course faculty or contact the department chairperson for the course.
Faculty, staff and students are encouraged to utilize the Behavioral Response Team (BRT) when they observe behavior by a student that concerns them. Examples of behavior appropriate for a BRT referral include:
- Acts of hatred or discrimination
- Expression of hopelessness
- Incidents of bullying
- Significant changes in mood, class attendance, or engagement
- Unusual or erratic behavior in class
- Verbal or written threats
- Written work or communication containing troubling themes or references, such as fantasies of violence
- Suicidal Ideation- If risk is imminent, contact Public Safety at 212.772.4444
To alert the BRT about a concern, please complete and submit the BRT Referral Form.
Students are encouraged to attempt to resolve complaints informally with the faculty member or to seek the assistance of the department chairperson or campus ombudsman to facilitate informal resolution.
If the student does not pursue informal resolution, or if informal resolution is unsuccessful, the student may file a written complaint with the department chairperson or, if the chairperson is the subject of the complaint, with the academic dean firstname.lastname@example.org.
The complaint shall be filed within 30 calendar days of the alleged conduct unless there is good cause shown for delay, including but not limited to delay caused by an attempt at informal resolution. The complaint shall be as specific as possible in describing the conduct complained of.
The Office of Diversity and Compliance responds to complaints of or concerns about prohibited conduct, including harassment and discrimination on the basis of race, color, national or ethnic origin, religion, age, sex, sexual orientation, gender identity, marital status, disability, genetic predisposition or carrier status, alienage, citizenship, military or veteran status, or status as victim of domestic violence.
If you are a Hunter College student, faculty, staff or applicant for employment and you believe you have been discriminated against or have observed discrimination or harassment, you may contact the Office of Diversity and Compliance for a confidential consultation or to:
- Engage in informal discussion for resolution,
- Explore options,
- Seek assistance in negotiation/mediation,
- File an internal complaint.
- All Inquiries Are Confidential
John T. Rose, Dean for Diversity and Compliance
Office of Diversity and Compliance
Room East 1700
CUNY’s goal is to maintain a safe environment free of sexual harassment, gender-based harassment and sexual violence (which may include stalking and dating, domestic and intimate partner violence in certain circumstances).
The Hunter College Student Complaint Form should not be submitted to address the above areas of concern.
If you have already attempted to resolve your concern at the individual, departmental or School of Education by contacting the Office of Academic & Student Affairs at email@example.com you may also submit your concern on the form below.
The Hunter College Student Complaint Form is not meant to replace the steps above, only to add an additional process for convenience. If resolution cannot be reached at the individual, departmental or School of Education level, the Student Complaint Form provides a more formal complaint process to assure impartial and equitable resolution.
Undocumented Student Support
As the nation’s largest urban public university system, CUNY is dedicated to educating and advocating for the immigrant students and families of our city and state. In addition to supportive measures on the Hunter College Emergency Support and Resources page, please also review resources on the CUNY Undocumented Student Support page.
Hunter College Welfare Rights Initiative
Welfare Rights Initiative (WRI) is a grassroots student advocacy and community leadership training organization, located at Hunter College, City University of New York. WRI organizes Hunter with firsthand experience of poverty to create and defend fair and just policies for all CUNY students. WRI exemplifies a democratic and inclusive process in its work to create economic stability, empowerment and dignity for all families. We believe families receiving welfare should not have to choose between their survival and a chance to lift themselves and their children to higher ground through higher education.
Hunter College Purple Apron
The Purple Apron Food Pantry offers free bags of food to Hunter students. The Purple Apron Food Pantry is open to all currently enrolled CUNY students with current CUNY ID. Visit the Hunter College Emergency Support and Resources page for more information.
City Harvest maintains a map of locations where food is accessible and free of charge across the five boroughs. This map is updated weekly and features City Harvest Mobile Markets, Emergency Food Distribution Sites, and Community Partner Distributions, as well as other food distribution locations supported by the city and local businesses. View the map on the City Harvest website.
Get Covered NYC
Get Covered NYC provides free information on health Insurance information and enrollment assistance online or over the phone. During the annual Open Enrollment Period, most New Yorkers can enroll in new coverage or change their existing coverage. You can call 311 or text CoveredNYC (SeguroNYC en Español) to 877877 to be connected to a GetCoveredNYC Specialist and receive free enrollment assistance. To access the application or to find out additional information please visit the Get Covered NYC website.
Fair Fares NYC MetroCard
Using the Fair Fares NYC MetroCard, eligible New York City residents receive a 50% discount on subway and eligible bus fares. For additional information and to learn more about eligibility, please call 311 or review the Fair Fares NYC website.
Education Debt Consumer Assistance Program (EDCAP)
EDCAP is a program of the Community Service Society of New York (CSS). It was created to help New Yorkers struggling with student debt navigate the student loan repayment system and regain financial health. For more information, please visit the CSS website.
Hunter College Lactation Room
Hunter College maintains a lactation room for nursing parents in West 521.
In order to gain access, students must complete the OneCard Lactation Room Authorization Form.