Associate Enrollment Counselor
This position serves as primary counsel and one-to-one relationship builder to Capella’s prospective learners, educating prospects about online degree programs, career outcomes, financing, and licensure matters, while helping to clarify key decision-points and solution alternatives which align with needs of the individual. Enrollment Counselors utilize consultative relationship building skills focused on a supportive and empathetic approach, a mastery of highly complex educational program offerings, and a strong achievement- orientation to promote Capella in a passionate yet transparent manner, ensuring we are meeting the needs of our learners.
This role is responsible for counseling the prospective learner through the full lifecycle of the enrollment process. This entails initial relationship development, exploration of needs and personalized solution offerings, navigating the decision-making and application process, and asking for the business when appropriate in addition to effectively preparing the learner for long-term success.
This position is remote or hybrid (some in office days required) depending on your location to our headquarters in Minneapolis, MN. This position requires the listed hours: Monday to Friday: 9 am to 6 pm Central Standard Time (CST), 1 late night a week (11 am to 8 pm Central Standard Time (CST)). Some late Friday shifts and Saturday shifts also required.
- Previous professional sales experience is preferred, preferably in one of the following fields of interest
- BA/BS in relevant field preferred; commensurate experience can substitute the education preference
|Job Category||Counseling, Other|
|Organization/School Name||Capella University|
|Position Title||Associate Enrollment Counselor|